Click & Collect

Our Click & Collect service is a convenient and free way for you to pick up your order from our store, located at:  Alphin Brook Rd, Marsh Barton, Exeter, EX2 8RG.


How It Works

Once you place your order online, our team will process it, and you’ll receive an email notification confirming when your item(s) are ready for collection. While we strive to process orders promptly, same-day collection is not guaranteed, especially during busier periods when staff are also assisting customers in-store. 

If you place your order before 2 PM, there is a possibility of same-day collection, but this depends on order volume and staff availability. Otherwise, orders will typically be ready for collection by the next working day. 

We will hold your order for 7 days from the date of your order confirmation email. If your order is not collected within this timeframe, it will be automatically refunded.

Collecting Your Order

When you arrive at our store, head to the Clothing & Accessories department desk. To collect your order, you must present: 

  • Your order number 
  • A valid form of ID 

If someone else is collecting on your behalf, they will need to provide: 

  • The order number 
  • Your ID (matching the name on the order)

 

If you have any questions about our Click and Collect service, please visit our FAQ page for more information. If you have any further questions, feel free to contact our team. We’re here to help!